What countries do you ship to?
Currently we ship to: Armed Forces Americas/Europe/Pacific, Australia, Austria, Belgium, Canada, Denmark, England, Estonia, Finland, France, Germany, Guam, Ireland, Italy, Japan, Luxembourg, Marshall Islands, Micronesia, Netherlands, New Zealand, Northern Marina Islands, Mexico, Norway, Palau, Poland, Portugal, Puerto Rico, Reunion, Samoa, Spain, Sweden, Switzerland, United Kingdom, Virgin Islands and Wales.
What are your international shipping rates?
USPS, DHL or UPS Shipping: $15 for orders up to $50, $20 for orders up to $100, $25 for orders up to $150, $30 for orders up to $200 and $40 for all orders over $200.
How can I track my order?
All international orders are shipped via DHL Worldwide Express. A shipping confirmation will be sent to you via email once your order has been processed. The confirmation email will provide all information needed to track your order. Normal delivery time on international orders vary from one country to the next, but most deliveries are between five and ten days.
Who pays for the duties, taxes and any fees?
The customer is solely responsible for all duties, import taxes and brokerage fees (if applicable). These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.
What is your return policy on all international orders?
If you are not completely satisfied with your order, you can return it within 30 days of your purchase date only if the product hasn't been used, damaged, washed and tags are still attached. Please allow 7-14 days from the date we received your returned merchandise for your full refund. A return confirmation will be sent to you as soon as your return has been processed. Your refund will be credited back in US Dollars at the current exchange rate. Sea Of Seven does not cover any cost on shipping, duties, taxes and fees on any international returns. We recommend sending the merchandise back using the most cost effective shipping that is available to you that includes tracking.